Is there a discussion board for business users?  If so, I apologize for creating this topic here but I don't know where I should post this.

I work for a software company where we sell software licenses.  As part of the license, customers purchase an annual support and maintenance contract.  The S&M contract is renewable each year but it is unknown if the customer will renew.  What I like to see in Salesforce is:

* Upcoming renewals
* Email notification of upcoming S&M renewals
* 1 year forecast of S&M revenue

Is this possible in SF?  If so, can a business user create the workflow?  Any advice is appreciated.  We currently use SF enterprise.

Thanks,

Nitesh