We implemented email2case on-demand module and placed filters on the Exhange server to prevent forwarding emails with 'Out of office' string in the subject line to salesforce email service. However, we are receiving out of office emails in multiple languages (hence SPAM cases are being created) and capturing all possible strings/placing filters for every one of them does not seem a right thing to do. Is there a tag in the email header identifying auto-reply emails, so we can create only one filter using such flag? Any other suggestions?

Thank you in advance....

Hi folks,

Can I configure Email2Case to add inbound e-mails to their respective case when they arrive? 

Thank you in advance for your help

Hello,

We are in process of mobile deployment and need to come with FAQ/training for our help desk (how to... kind of questions).  Is such documentation available? I know I can go to SFDC 'Help & Training', search for similar questions and copy & paste them in a document, but this would be rather tedious.

Thank you in advance...

Hello,

Thank you in advance

We have a need to create a juction object between a custom object 'Competitor Product' and the standard Opportunity Product object.  The user need is to track the many-to-many relationship between competitor products and opty products.  The roadblock is that the Opportunity Product does not seem to be an object to which a lookup or master-detail relationship can be created from a custom object.  Has anyone done anything innovative to get around this limitation?
 

Thank you

Job description:

The Business Analyst will work with multiple departments to understand complex business processes and strategies, and configure applications and systems into efficient SAAS model business solutions. Assist in the third-party integration with Salesforce.com. As the senior analyst on the Salesforce.com team, individual will act as tier 2 support and mentor to level 1 analyst. The Business Systems Analyst’s role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst uses skills as a seasoned, experienced professional with a full understanding of CRM industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. This individual qualified for this position is required to be a self-reliant individual applying experience and judgment to plan and accomplish goals and perform a variety of technical tasks.

Requirements:

3-5 years experience working with Salesforce.com CRM application •SFDC Certified Administrator Preferred. * SQL query language and related database experience is a plus. * College diploma or university degree in the field of business administration, computer science, or management information systems or equivalent work experience. •Experience working in technical support •Experience writing gathering and writing business requirements * Excellent analytical, mathematical, and creative problem-solving skills. •Excellent understanding of the organization’s goals and objectives. •Excellent written and oral communication skills. •Excellent listening and interpersonal skills. •Logical and efficient. •Keen attention to detail. •Ability to conduct research into systems issues and products as required. •Ability to communicate ideas in both technical and user-friendly language. •Highly self motivated and directed. •Ability to effectively prioritize and execute tasks in a high-pressure environment. •Strong customer service orientation. •Experience working in a team-oriented, collaborative environment

Contact ycurran@volt.com

CRM Administrator will be responsible for supporting enterprise-wide business applications by providing support to users, streamlining workflow and improving & maintaining data integrity. Successful candidate will help define and execute a plan to improve the user experience and to monitor and improve usability and adherence to business changes.

If you are looking for an expanding global & financially healthy organization, please forward your resume! 

• Must possess 3-5 work years of experience, preferably working with CRM products (Saleforce.com, etc.)
• Must be customer service minded, providing end user support when needed
• Preferably someone with Product Configurator exp, such as Big Machine
• Must have experience working with MS Office Products such as Excel, Word, Outlook, etc.
• Must have excellent verbal and written communication skills

Please call Dana Kekuna at (949) 777-3404 or email her at dkekuna@prgwest.com if you are interested.

• Update Standard & Custom Fields
• Create & Update Page Layouts & Record Types
• Create New Fields (Includes custom formula fields)
• Import/Export/Transfer Records
• Create Validation Rules
• Create Custom Buttons
• Workflow
• Security & Sharing
• User Setup
• Reporting & Dashboards
• Training
• Data Cleansing & De-Duping
• Configure/Design/Maintain MS Excel based reports (Office Edition)
• Setup/Launch/Monitor Email Campaigns with marketing tool
• Apex Code Knowledge
• Force.com Platform Knowledge

• Supports Corporate Marketing’s use of Salesfocorce.com (SFDC), including assisting with mailing list generation/clean-up as needed and helping Marketing Dept. automate processes related to national marketing campaigns.
• Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
• Maintain and communicate system metrics to track trends in usage and data integrity.
• Understands all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC release upgrades (currently scheduled 2-3 times a year)
• Communicates regularly with the SFDC Business Owner, IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan.
• Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.  SFDC Sys Admin would champion SFDC within the technology systems group, educating other team members on the capabilities and potential applications of SFDC.
• Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc.
• Support of management to attend ongoing salesforce.com training sessions as new features and on-demand versions of the application are launched
• Be the “voice” of the user community to represent to management commonly requested and needed changes to the application
• Hold quarterly update meetings with the initial Steering Committee to revisit application success factors and ensure incorporation of additional user requirement

Qualifications

• Bachelor's Degree or equivalent experience
• Demonstrated ability to interpret and apply standard policies, procedures and other established guidelines.
• Effective analytical/problem solving and research skills; effective communication skills for exchanging routine and non-routine information (verbally and in writing) with people inside and outside the Company; proficiency with personal computers, spreadsheets and database software.
• Intimate knowledge of the organizational culture and structure
• Updated information on any organizational changes or business process improvements
• Ability to send updated training and benefits communications to the user group
• Excellent communication skills to help internally “sell” and “service” the user group
• Excellent training skills to perform ongoing training sessions 
• Strong relationships with the managers of the user group to ensure proper use of the application