Hello,

We're new to Salesforce Knowledge and are looking to switch from our solutions-based FAQs to a Public Knowledge Base using the "Sample Public Knowledge Base for Salesforce Knowledge" found here:

http://appexchange.salesforce.com/reviews?listingId=a0N30000001gFH9EAM

After installation, I'm receiving this error on our help site (alpha testing).

Error: The PKB Site Setup is not configured correctly. Please verify that the category group name is correct and that the group is active.

Could someone please help explain what this means?

Thank you kindly,

David
Voices.com

Company Overview
Voices.com is an awarding winning web service that provides an online marketplace where businesses connect with professional voice actors to complete multimedia projects such as radio and television commercials, recordings business telephone systems, and even characters for video games.

Objective
To implement the Email-To-Case functionality offered by Salesforce to better manage our support inquiries.

Current Practice
Currently, Voices.com is taking advantage of Case routing, assignment and workflow rules.  Our primary support email ( support @ voices.com ) handles most inquiries.  We've installed the EmailAgent, however we have yet to make this feature work correctly.

Goals
To debug ( or do a fresh install ) of the EmailAgent.

To achieve this goal, Voices.com will work closely with a Salesforce.com developer who has:

• Knowledge of the Salesforce.com Email-To-Case and EmailAgent
  
• Experience with installing Email-To-Case for other Salesforce implementation
  
• Adheres to best practices of Information Architecture such as file naming, field naming, field mapping

Milestones

• Fully deploy the Email-To-Case functionality by February 8, 2008

Next Steps

If you are interested in this project, reply to david@voices.com or via Private Message with your proposed quote, and the details of your successful installation.

Thank you kindly,

David Ciccarelli
Chief Executive Officer
Voices.com
519-858-5071 x 111
david@voices.com
http://www.voices.com

Frame Removal of Salesforce-Powered FAQs at Voices.com
Prepared by: David Ciccarelli, CEO
October 29, 2007

EXECUTIVE SUMMARY

Company Overview
Voices.com is an awarding winning web service that provides an online marketplace where businesses connect with professional voice actors to complete multimedia projects such as radio and television commercials, recordings business telephone systems, and even characters for video games.

Objective
To remove the frame from the Salesforce.com powered FAQ's on http://www.voices.com/faq.html, with the goal of having each solution as a stand-alone HTML page.

Current Practice
Voices.com have integrated the solutions from Salesforce on its website giving users the ability navigate through the FAQ's, view solutions and print-off related documents.

Goals
To remove the frame, and rewrite FAQ's and solutions as HTML pages.

Solution
To achieve this goal, Voices.com will work closely with a Salesforce.com developer who has:

• Knowledge of the Salesforce.com API, specifically how Solutions and the FAQs operate
  
• Experience with HTML, CSS
  
• Adheres to best practices of Information Architecture such as file naming, field naming, field mapping

Milestones

• Deliver a prototype solution for a test import by November 15, 2007
• Fully deploy the improved FAQ area by November 30, 2007

Next Steps

If you are interested in this project, reply to david @ voices.com or via Private Message with your proposed quote, and an example of your work.

Thank you kindly,

David Ciccarelli
Chief Executive Officer
Voices.com
david @ voices.com
http://www.voices.com

Message Edited by voicesdotcom on 10-29-2007 06:54 AM

MySQL Synchronization with Salesforce.com
Prepared by: David Ciccarelli, CEO
August 14, 2007

EXECUTIVE SUMMARY

Company Overview
Voices.com is an awarding winning web service that provides an online marketplace where businesses connect with professional voice actors to complete multimedia projects such as radio and television commercials, recordings business telephone systems, and even characters for video games.

Objective
To automate the exporting of data from the Voices.com administration MySQL database and import the data into Voices.com’s Salesforce.com account.

Current Practice
Currently, Voices.com is manually exporting the data from the MySQL database into an .CSV spreadsheet, relabeling the column titles then importing the .CSV spreadsheet into Salesforce.com using the “Import Accounts & Contacts” import wizard.  During the import process, an Admin from Voices.com maps the fields from the .CSV file to the correct fields within Salesforce.com. This practice of importing data from the MySQL database into Salesforce is repeated manually each week, in order to keep the records in Salesforce accurate and up-to-date.

Goals
To have daily imports of all Accounts & Contacts from MySQL into Salesforce, updating existing Salesforce records and adding the new records ( people who registered that same day ) into Salesforce.

Solution
Using Salesforce.com’s API provided with the Enterprise Edition, build a one-way data transfer application to automatically pull information from Voices.com’s MySQL database and import the data into Salesforce.com on a daily basis.

To achieve this goal, Voices.com will work closely with a Salesforce.com developer who has:

• Knowledge of the Salesforce.com API
• Experience with integrating MySQL database with Salesforce.com Enterprise Edition accounts
• Adheres to best practices of Information Architecture such as file naming, field naming, field mapping

Milestones

• Deliver a prototype application for a test import by September 15, 2007
• Fully deploy the automated system by September 30, 2007

Next Steps

If you are interested in this project, reply to david@voices.com or via Private Message with your proposed quote, and two references.

Thank you kindly,

David Ciccarelli
Chief Executive Officer
Voices.com
519-858-5071 x 111
david@voices.com
http://www.voices.com

I recently saw a video saying that SFDC built and APP for managing YouTube videos. Is that available on the APP exchange?