Hi,

 

I am trying to get the hour of the 'Date/Time Opened' field within Cases.  Ideally I'd like to be able to pull something like 4:00 PM or 20:00, or something along these lines.

 

Anybody know a way to do this with a formula?

 

Thanks!!

Hi,

 

i am trying to set up the email2case plugin, and have all the correct settings (I think).  I have specified to use port 143 on our exchange server, and verified that my username and password are correct.  However, when I launch the program I get this message:

 

Service: xxx.xxx.xxx.com
User: xxxx

Message: * BYE Connection refused;
  nested exception is:
        com.sun.mail.iap.ConnectionException: * BYE Connection refused

 

Any ideas?

 

Thanks!

Jeff

Hi,  I could really use some help.  I'm trying to create a custom formula field that is based on our customer support 'business hours', as they are defined within our SFDC setup.  Does anyone know how to do this, or even a workaround to look at only certain hours of the day for Mon-Fri?

 

Thanks for any help!!

 

-Jeff

Hi,

 

i am trying to set up the email2case plugin, and have all the correct settings (I think).  I have specified to use port 143 on our exchange server, and verified that my username and password are correct.  However, when I launch the program I get this message:

 

Service: xxx.xxx.xxx.com
User: xxxx

Message: * BYE Connection refused;
  nested exception is:
        com.sun.mail.iap.ConnectionException: * BYE Connection refused

 

Any ideas?

 

Thanks!

Jeff