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Cannot re-enable Outlook Add-in

I'm using Outlook 2007 and the add-in buttons disappeared. I went to TOOLS | TRUST CENTER | ADD-INS | MANAGE COM ADD-INS.

I could see that "Salesforce.com Outlook Edition Enhanced" was unchecked. It should have been as easy as putting a checkmark by it and clicking OK. See attached screen shot.

It did not turn out to be that easy. The plug-in did not begin working after taking the steps above. Every time I go back to manage the com add-ins, the checkmark is gone even though I had just added it and clicked OK.

This has been really frustrating and did not get any meaningful help the first time I attempted to call basic support. I have done a complete un-install and re-install. The basic support person even had me remove some things first from the registry. I still have the exact same problem.

Can anyone offer insight/suggestions on how to correct this issue?

TVP
September 22, 2008
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