Sorry if this question has already been asked, but I couldn't find it elsewhere. I written a custom CTI adapter that is to be sold onto customers. The documentation states the following on page 23:
If you are creating a CTI adapter directly from a salesforce.com CTI Toolkit, request a client key from Salesforce Support and use it to update the following constant in CTIAppExchange.h:
#define CTI_CLIENT_KEY L"<your_client_key_value_here>"
I contacted support towards the end of July and they didn't seem to know what I was talking about, but opened a case and said it would be sorted for me. After it being passed between departments, support are now ignoring my emails.
My question is basically, does anyone know the correct procedure for requesting the required client key? I've started to get a lot of pressure from my customer, as they've been able to trial it, but not roll it out.
Sorry if this question has already been asked, but I couldn't find it elsewhere. I written a custom CTI adapter that is to be sold onto customers. The documentation states the following on page 23:
If you are creating a CTI adapter directly from a salesforce.com CTI Toolkit, request a client key from Salesforce Support and use it to update the following constant in CTIAppExchange.h:
#define CTI_CLIENT_KEY L"<your_client_key_value_here>"
I contacted support towards the end of July and they didn't seem to know what I was talking about, but opened a case and said it would be sorted for me. After it being passed between departments, support are now ignoring my emails.
My question is basically, does anyone know the correct procedure for requesting the required client key? I've started to get a lot of pressure from my customer, as they've been able to trial it, but not roll it out.
