• denver_sf_dev
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I've searched for this on the boards and found some previous posts that describe almost the same exact problem but unfortunately they didn't have replies or solutions to them.

 

We have a two-step approval process set up on an Opportunity record.  The first step routes to a specific user.  The second step routes to Manager.  The problem happens when the first step approver approves the record the second step routes the approval step to their User Manager when it should go to the User Manager for the Opportunity Record Owner who originally started the approval process. 

 

Next Automated Approver Determined By is set to Manager.  Use Approver Field of Opportunity Owner is checked.

 

Is this  a known bug?  Has anyone found a workaround?

 

 

I've searched for this on the boards and found some previous posts that describe almost the same exact problem but unfortunately they didn't have replies or solutions to them.

 

We have a two-step approval process set up on an Opportunity record.  The first step routes to a specific user.  The second step routes to Manager.  The problem happens when the first step approver approves the record the second step routes the approval step to their User Manager when it should go to the User Manager for the Opportunity Record Owner who originally started the approval process. 

 

Next Automated Approver Determined By is set to Manager.  Use Approver Field of Opportunity Owner is checked.

 

Is this  a known bug?  Has anyone found a workaround?