Summary of Key Functional Responsibilities:
Provide Application Administration of the Salesforce.com platform and the B2B Mobile Application.

Salesforce.com Administration: The Administrator is responsible for ongoing administration and training related to the Salesforce.com platform. The SalesForce.com platform is used by the Business for account management, call reporting, SPA’s and Claim Management. Additionally, the SalesForce.com platform stores and manages Marketing Content (e.g. Presentations, Videos, Price Lists, Environmental Documentation, Product Fact Sheets). These applications require administration support with user security, system configuration, training and reporting.
B2B Mobile Application Support: The Administrator is responsible for the ongoing administration and training related to the B2B Mobile Application. The B2B Mobile Application is a vehicle to deliver up to date Marketing Content to our TNA iPad users. The Administrator is responsible for loading Marketing content into SalesForce.com platform and tagging the content to ensure it is presented properly on the B2B Mobile Application. This mobile application also requires administrative support with user security and training (including general iPad Training).
Administration
• Administer Salesforce.com application security by aligning user Roles and Profiles with Application requirements.
• React to ongoing user support requests and administrative needs.
• Develop reports, dashboards, and processes to monitor system utilization.
• Work with Marketing and Field teams to deliver new and updated content to the B2B Mobile Application.
Training and Documentation
• Develop training plans, materials, and documentation for SalesForce.com and B2B Mobile users, keep materials up-to-date and coordinate new user and ongoing training sessions.
• Communicate the schedule for future SalesForce.com general releases and coordinate Application testing to ensure no business disruption.
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve user acceptance & competency
• Assist users with report and dashboard design.
Planning
• Support the development teams with system security and application testing on enhancements to the SalesForce.com and B2B Mobile Application.
• Work as needed with end users to configure existing SalesForce.com screens to streamline data entry.
• Leverage the knowledge of the Salesforce.com support organization and any 3rd party development organizations to react to support requests from our internal SalesForce.com and B2B Mobile users.
• Define, communicate, and manage changes to the applications as necessary