So after exhausting all of the declarative tool options, I'm seeking guidance on a potential trigger to update the Task Type and Sub Type values of emails sent from Salesforce. Any sample code or suggestions out there? 

Thanks in advance.

When adding an email from Outlook to Salesforce (w/o the Side Panel) and there's a duplicate email address in Salesforce (on the Lead and/or Contact), how does SF for Outlook determine which record to add the task too?

When adding an email from Outlook to Salesforce (w/o the Side Panel) and there's a duplicate email address in Salesforce (on the Lead and/or Contact), how does SF for Outlook determine which record to add the task too?