Hi Everyone,

We have a requirement that community user should be able to view the case feed for email communications associated with case.
Somehow email case feeds are visible to community users in full copy sandbox but not in production.
We compared the two orgs but everything seems to be in sync. 

So far we have checked below items:

1. Community user has access to the case.
2. Emails involved have IsExternallyVisible = true.

But somehow the feedItem record for the email is only visible to internal users.

Please help me find out, what am I missing.
 

Hi Everyone,

We have a requirement that community user should be able to view the case feed for email communications associated with case.
Somehow email case feeds are visible to community users in full copy sandbox but not in production.
We compared the two orgs but everything seems to be in sync. 

So far we have checked below items:

1. Community user has access to the case.
2. Emails involved have IsExternallyVisible = true.

But somehow the feedItem record for the email is only visible to internal users.

Please help me find out, what am I missing.