• BrianFe
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I'm in the process of exploring setting up a Live Agent chat implementation and we want to figure out if the following are possible:

 

1. Can we grab the current URL of the page and insert that in to the pre-chat window? Or pass that to the customer service chat person?

We want the customer service agent to see whate page/URL the questions are coming from?

 

2. Can we use javascript or something on the page to grab data off of the page and insert that automatically in to the pre-chat form or pass that to the customer service agent?

 

 

Thanks!