Is it possible to record an email alert in the Email Object - NOT AN ACTIVITY EMAIL, but in the Email section that allows responses to automatically log to a case?
Use Case:  Send an email using a template upon Case creation that records in the email section and not as a task or activity.  A user can see the email and reply to customer with case thread response functionality in place. 

Is it possible to record an email alert in the Email Object - NOT AN ACTIVITY EMAIL, but in the Email section that allows responses to automatically log to a case?
Use Case:  Send an email using a template upon Case creation that records in the email section and not as a task or activity.  A user can see the email and reply to customer with case thread response functionality in place.