I am trying to create a custom formula that takes the Case Owner Role and determines a geographical location of that Case Owner.   I've tried the following, but according to Salesforce Support, the $UserRole.Name is actually the current user, not the Case Owner.  Any help would be appreciated.

 

Hi,

 

I was wondering if you could help. My laptop needed re-installing and I copied my Outlook folder over to my new installation. Once re-installed I loaded up Outlook and there was a little message about Salesforce.com but I think that was because it wasn't installed. I then installed Salesforce for Outlook and it worked to start with and then it just stopped working. The salesforce toolbar has totally diappeared and I could only access it via a new message screen (composing a new e-mail). This toolbar has now disappeared. I have re-enabled the one disabled .dll that I found in Outlook's About box. Also, I have used that Intellisync and it all looks fine. When I click on start it says it has nothing to do, even though the last synchronisation was before my re-install. I am running Outllook 2003 using Exchange and XP.

 

Any ideas?

 

Thanks

I am trying to create a custom formula that takes the Case Owner Role and determines a geographical location of that Case Owner.   I've tried the following, but according to Salesforce Support, the $UserRole.Name is actually the current user, not the Case Owner.  Any help would be appreciated.