I have written a custom integration to the Phone CTI interface.

I have  experienced some times that the screen pop object (Contact, Lead, Account) is not automatically opened when there is one and only one match for the Query criteria. 

 

What in the CTI interface drives whether a request will be send to the browser to open the object found in the Query result?  I am seeing the resulting item in the related set and I can click on the link to issue the screen automation, but it is not happening automatically.

 

I do have my CallCenter setting set to always pop when one match is found.

Hi all,

 

Our company is just beginning to set up Salesforce and I have a quick question...I have done searches in the forums and help and training and found nothing regarding this...we have .vcf files (Outlook) that we would like to synch with salesforce as LEADS, not contacts. Is there any way to do this? Is there a way to convert contacts into leads in Salesforce?

 

Thanks

Gena Lyon