Hello,

Business unit are asking me if Live Agent can support chat bots. Scenario is that i can fetch my own information through live agent via keywords without any or little intervention from Customer Contact Support.

Is that capability possible?

Hello, 

Is there a way where i can setup live agent wherein if i typed a specific keyword it can perform a task for me (e.g. fetch some information related to my account)

Like for example if keyword #subscription is typed it would pull in information from Salesforce db and provide me with all the subscription i am currently enrolled in. 

Is that even possible in live agent? I am new to live agent and is currently evaluating its capacity to perform tasks as such. 

Hello,

Business unit are asking me if Live Agent can support chat bots. Scenario is that i can fetch my own information through live agent via keywords without any or little intervention from Customer Contact Support.

Is that capability possible?

Hello, 

Is there a way where i can setup live agent wherein if i typed a specific keyword it can perform a task for me (e.g. fetch some information related to my account)

Like for example if keyword #subscription is typed it would pull in information from Salesforce db and provide me with all the subscription i am currently enrolled in. 

Is that even possible in live agent? I am new to live agent and is currently evaluating its capacity to perform tasks as such.