Hi All,

I want to add the parent-child relationship to the case. Can we create a child case inside the parent case in salesforce?

Currently, I am showing child tickets in separate cases. But I want 
show the child ticket inside the parent case.

Can you please let me know how I can achieve this in salesforce?

Thanks.
 

Hi Team,

Is it possible to perform a Salesforce login using UserName and Security Token. I want to do it programmatically(Python Language) and i want to perform login using username and security token. 

Please suggest if it's possible.

Thanks,
Akshay 

Hi All,

We have created some custom fields/objects in my Salesforce account. 
Can we create a package for all the custom change that we have made on our Salesforce instance? So that in the future if we have multiple customers on salesforce so we can download that package in their instance for custom fields.

Please suggest the same. 

Thanks.

Hi All,
I want to post a feed with attachment using rest api but its giving me resource not found error. 
Please find the below code.
data= {
       "body":{
          "messageSegments":[
             {
                "type":"Text",
                "text":"Please take a look at these files."
             }
          ]
       },
       "attachment":"content",
       "capabilities":{
          "files":{
             "items": [
                {"id": "00P2y000006yGY8EAM"}    
             ]
          }
       },
       "subjectId":"5002y000006UlPKAA0",
       "feedElementType":"FeedItem",
    "type":"ContentPost"
    }



response = requests.post('https://%s.salesforce.com/services/data/v46.0/sobjects/chatter/feed-elements' % instance,
    headers = { 'Content-Type': 'application/json', 'Authorization': 'Bearer %s' % sessionId },
    data = json.dumps(data)
)

Can you please let me know what is the issue?

Thanks

Hi All,
I want to add a webhook for capturing the case details from salesforce.
I tried using a remote site setting but I am not getting any event after creating a case.

Also, i tried to add a webhook using a salesforce webhook(https://salesforce-webhook-creator.herokuapp.com/app#) creator but I am not getting any event from the service cloud. 

I am attaching the screenshot for reference Kindly help me with this issue.

Thanks.

 

Hi All,
I want to add Role hierarchy in the salesforce service cloud portal.
But I am not getting the Role and Group option in User(inside setup).

Please refer to the attached screenshot.

Thanks.

Hi All,
I have created one custom object and I want to add Master-Detail Relationship with Task object but I am not getting Task object in Related To dropdown. 

Kindly advise me for the same.

Thanks.
 

Hi All,
Do we have any functionality to create parent and respective child tasks in Salesforce? Also, can we perform activities and store those activities against that task? 
For Example - If the user started travel then in activities it should store like he/she has started travel.

 

Hi All,
How can we get activities performed on task or can we get history of activities performed on task.