• michelle_wm
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We have recently had a customer reply vis email using the subject line of a Closed Case. The emails thus got added to a Closed Case and got lost.

Is there a way to create a WFR to trigger an email alert to the Case owner that an email was added to their closed case? I can see how I can build the rule using

AND IsClosed , .........
but there does not appear to be a way to determine when an email was added. I thought about using a Power of One trick but I cannot do a roll-up summary on thte Emails related list on the case.  

Any suggestions?

Hello all,


I am using a custom 'Send an Email' button on Lead page (for partner portal users) which will auto-populate the 'Additional To' and 'CC' fields.

the code i am using behind this button is:




This was working fine untill recently.


Since last couple of days when portal users are trying to use this button to send an email, the following error is popping up:

Page Not Found: /_ui/core/email/author/EmailAuthor


I tried to test if the standard 'Send an Email' button is working from the Activity History related list and the same error message pops up.


Any help is really appreciated.




  • February 16, 2012
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