Salesforce Developer Community

ATOUPS
NEWBIE
0 Points
Member since 2012
MARCOM & Salesforce Certified Administrator

Chatter

Feed
0

Best Answers
0

Likes Received
0

Likes Given
3

Questions
1

Replies

Error related to TLS1.0

A change they made in June to prevent TLS1.0 communication is causing an error with an add on app we are testing. We are trying to correct this in the API call. We made change the java program as per the instructions from Salesfroce.com but continue to get the same error. The api call works against the development org but gives error when pointed to sandbox environment.

INFO 1110 134339.484 Processor0 Calling GmlProcessorExternalData query ERROR 1110 134339.839 Processor0 DX Server:https.protocols is TLSv1.1,TLSv1.2 INFO 1110 134339.839 Processor0 DX Server:Logging into salesforce [ User ID : gloviasf@ii-vi.com.apr2013 Password Marlowsf5mRJosnVKDRHve2zU9ZjwBHD1Q] Client ID : Glovia ERROR 1110 134343.781 Processor0 DX Server:Salesforce Login Failure : Error passed from Salesforce.com = ; nested exception is: org.xml.sax.SAXException: Invalid element in com.sforce.soap.partner.fault.UnexpectedErrorFault - upgradeURL Credentials : [[ User ID : gloviasf@ii-vi.com.apr2013 Password Marlowsf5mRJosnVKDRHve2zU9ZjwBHD1Q]] ERROR 1110 134343.784 Processor0 com.glovia.common.util.DataSyncProvider$SyncException: Salesforce Login Failure : Error passed from Salesforce.com = ; nested exception is: org.xml.sax.SAXException: Invalid element in com.sforce.soap.partner.fault.UnexpectedErrorFault - upgradeURL Credentials : [[ User ID : gloviasf@ii-vi.com.apr2013 Password Marlowsf5mRJosnVKDRHve2zU9ZjwBHD1Q]] at com.glovia.sync.salesforce.SalesforceConnection.login(SalesforceConnection.java:192) at com.glovia.sync.salesforce.Session.setup(Session.java:83) at com.glovia.sync.salesforce.Session.query(Session.java:115) at com.glovia.sync.salesforce.SalesforceSync.query(SalesforceSync.java:73) at com.glovia.eaccess.gml.GmlProcessorExternalData.process(GmlProcessorExternalData.java:166) at com.glovia.eaccess.gml.GmlArray.process(GmlArray.java:44) at com.glovia.eaccess.gml.GmlProcessorEntity.processChildrenEx(GmlProcessorEntity.java:178) at com.glovia.eaccess.gml.GmlProcessorTop.process(GmlProcessorTop.java:22) at com.glovia.eaccess.gml.GmlEngine.process(GmlEngine.java:302) at com.glovia.eaccess.gml.GmlEngine.parseAndProcessURL(GmlEngine.java:246) at com.glovia.eaccess.gml.GmlEngine.processAlternateUrl(GmlEngine.java:144) at com.glovia.eaccess.gml.GmlProcessorInclude.process(GmlProcessorInclude.java:79) at com.glovia.eaccess.gml.GmlArray.process(GmlArray.java:44) at com.glovia.eaccess.gml.GmlProcessorEntity.processChildrenEx(GmlProcessorEntity.java:178) at com.glovia.eaccess.gml.GmlProcessorTop.process(GmlProcessorTop.java:22) at com.glovia.eaccess.gml.GmlEngine.process(GmlEngine.java:302) at com.glovia.eaccess.gml.GmlEngine.parseAndProcessURL(GmlEngine.java:246) at com.glovia.eaccess.gml.GmlEngine.processLicensing(GmlEngine.java:320) at com.glovia.eaccess.gml.GmlEngine.process(GmlEngine.java:114) at com.glovia.eaccess.dxserver.DXRequestImpl.processGML(DXRequestImpl.java:375) at com.glovia.eaccess.dxserver.DXRequestImpl.process(DXRequestImpl.java:337) at com.glovia.eaccess.dxserver.DXRequestImpl.run(DXRequestImpl.java:226) at com.glovia.eaccess.dxserver.DXRequestThread.run(DXRequestThread.java:34) INFO 1110 134343.788 Processor0 Error: Salesforce Login Failure : Error passed from Salesforce.com = ; nested exception is: org.xml.sax.SAXException: Invalid element in com.sforce.soap.partner.fault.UnexpectedErrorFault - upgradeURL Credentials : [[ User ID : gloviasf@ii-vi.com.apr2013 Password Marlowsf5mRJosnVKDRHve2zU9ZjwBHD1Q]]

ATOUPS
November 15, 2016
Like
0

0 replies

Errors for App used to integrate with ERP system

Hello, I'm an admin looking for some feedback on issues listed below relayed to me by a developer for an app installed in our sandbox. If anyone can offer feedback as to what the issue might be I would greatly appreciate it. Our IT director was able to get issue #1 to work yesterday, but not today. Issue #2 has not worked since the most recent install of the app with coding changes. Is this an http vs hhtps issue, etc? Thank you!

1st Issue
1. To interact with GloivaG2, webservice call needs to be made from Salesforce. These webservice are hosted on a IIS server.
2. The screen shot shown below is to launch GloivaG2, Salesforce.com apex class method makes a web service call to an asmx web service to get Session Id.
3. Once the session Id is obtained from gloviaG2, salesforce.com method launches the gloviaG2 with session Id as one of the parameter. Getting session id is to be validate the user.
4. If the webservice call fails you will see the error message shown below. As the webservice is being called from Salesforce.com, the site hosting the web service is the Remote Site.
5. The Remote Site is added to the Salesforce.com list of remote sites and port 80 should be open for the access (since http is being used.) Salesforce.com recommends to have https.

2nd Issue
1. Add To Sales Order button when clicked calls a gloviaG2 REST based service.(Http request)
2. The service call to this is also failing as we are getting return status code of 500 (Service Unavailable) or 400
3. The name of the site hosting the service is added to Remote Site Settings. As Http protocol is used port 80 should be open.

Here at Glovia G2 we have service which is open to public and is using https and all the above works ok.

ATOUPS
September 22, 2015
Like
0

0 replies

MILESTONE PM AND TASK APP

We added this free tool. Liked it and then when consultants went to add some triggers in the background they had to un-install this ap so they could continue with the work they were doing? Is this issue fixed?

ATOUPS
April 09, 2012
Like
0

4 replies

Error related to TLS1.0

ATOUPS
November 15, 2016
Like
0