Hello,

I like to get the value for the option 

"Notify Case Owner of New Case Comments" which is a Support Operation option which can be accessed through the Cases Suoport  Settings.

How can I access this option through APEX code?

Thanks,

Ulf

I am working currently with the 

"Customizing Case Feed with Visualforce" document and attempt to create my own case feed layout.

Everything works, except I have one problem when implementing the example from chapter 1

"Customizing the Layout and Appearance of Case Feed".

The first apex page listed in the code sample is suppose to display the "case details" and "Log a call" publisher in a different layout. The page as such works, however what I am missing is how to integrate that page so that it replaces the default case feed process.

I can add the page as additional publisher to an existing case feed layout, but then it will be displayed in the center of the page like any other publisher, with the original case feed menu displayed. But from the example picture in the document it looks like this particular page sort of "replaces" the default case feed page.

So how is this page suppose to be added exactly to Salesforce?

Thanks,

Ulf

Thanks,

Ulf

Hello,

I created my own emailpublisher according to the default case feed documentation:

http://www.salesforce.com/us/developer/docs/case_feed_dev/index.htm

I basically created a new VisualForce page with the following code:

<apex:page standardController="Case">
    <apex:emailPublisher entityId="{!case.id}"
        fromVisibility="selectable"
        emailBodyHeight="500em"
        subjectVisibility="readOnly"
        subject="Your Cirrus support request"
        toVisibility="readOnly"
        toAddresses="{!case.contact.email}"
        emailBody="">
     </apex:emailPublisher>
</apex:page>

and  made sure the security permissions allow me to use this VF page.

However, my new email provider does not show up when I open a case in my case feed. The feed always shows the original email provider.

I am almost sure I am missing a detail, but I have no idea what is wrong.

Any help is aprechiated.

Thanks,

Ulf

Hello,

I created my own emailpublisher according to the default case feed documentation:

http://www.salesforce.com/us/developer/docs/case_feed_dev/index.htm

I basically created a new VisualForce page with the following code:

<apex:page standardController="Case">
    <apex:emailPublisher entityId="{!case.id}"
        fromVisibility="selectable"
        emailBodyHeight="500em"
        subjectVisibility="readOnly"
        subject="Your Cirrus support request"
        toVisibility="readOnly"
        toAddresses="{!case.contact.email}"
        emailBody="">
     </apex:emailPublisher>
</apex:page>

and  made sure the security permissions allow me to use this VF page.

However, my new email provider does not show up when I open a case in my case feed. The feed always shows the original email provider.

I am almost sure I am missing a detail, but I have no idea what is wrong.

Any help is aprechiated.

Thanks,

Ulf