As part of case intake, or really any form we present to a customer, we want to include example text within the fields to clarify to the customer the intent of each field.

For example, for the field Details, which is a freeform rich text field, we would like to present, as visible text within the field, a description of what would be considered details, like "Detail what is happening or not happening, any errors you receive and screenshots, and any troubleshooting steps you have taken so far." which the customer would overwrite with their own content.

We would like to make the Attach Article button available for our engineers/analysts to click a single time. OOTB, the Knowledge component on the Case page hides the Attach Article button within a dropdown and it is not immediately obvious:

We would like to make the Attach Article button available for our engineers/analysts to click a single time. OOTB, the Knowledge component on the Case page hides the Attach Article button within a dropdown and it is not immediately obvious:

As part of case intake, or really any form we present to a customer, we want to include example text within the fields to clarify to the customer the intent of each field.

For example, for the field Details, which is a freeform rich text field, we would like to present, as visible text within the field, a description of what would be considered details, like "Detail what is happening or not happening, any errors you receive and screenshots, and any troubleshooting steps you have taken so far." which the customer would overwrite with their own content.