-
ChatterFeed
-
0Best Answers
-
0Likes Received
-
0Likes Given
-
11Questions
-
5Replies
Create Custom Button for Visualforce Page
I'm new the the vs development world so trying to make since of it all. I've started teaching myself by following some tutorials provided by SF.
I've successfully created the Case Timeline visualforce page by following these instructions: http://wiki.developerforce.com/index.php/Visualforce_CaseHistoryTimeline
My issue is creating a custom button 'Case TImeline' to reference the page. Obviosuly this button would go on the case page.
When I go to create the custom button and reference the vs page, it is not listed under the content selection.
- NIKAL
- August 06, 2010
- Like
- 0
- Continue reading or reply
Adding a User as a Case Team Member when they comment on a case
How can I add a user as a Case Team Member when they add a comment or take action on a case?
It would be great if this automatically happened when a user commented on a case instead of manually adding them as a case team member.
- NIKAL
- July 20, 2010
- Like
- 0
- Continue reading or reply
Case Team Workflow Notification
I'm looking for a way to notify Case Team members when they have been added to a case but doesnt look like I can do this with simple workflow.
How can I notify a user/contact when they have been added to a Case Team?
- NIKAL
- July 20, 2010
- Like
- 0
- Continue reading or reply
How to generate specific data elements
I'm new to visualforce so trying to trudge through the learning process.
How would I adjust this email template to show case information for a previous month? I want to send an email summarizing case activity for a month for clients.
<messaging:emailTemplate recipientType="Contact" relatedToType="Account" subject="Case report for Account: {!relatedTo.name}" replyTo="support@acme.com" > <messaging:htmlEmailBody > <html> <body> <STYLE type="text/css"> TH {font-size: 11px; font-face: arial;background: #CCCCCC; border-width: 1; text-align: center } TD {font-size: 11px; font-face: verdana } TABLE {border: solid #CCCCCC; border-width: 1} TR {border: solid #CCCCCC; border-width: 1} </STYLE> <font face="arial" size="2"> <p>Dear {!recipient.name},</p> <p>Below is a list of cases related to the account: {!relatedTo.name}.</p> <table border="0" > <tr > <th>Action</th><th>Case Number</th><th>Subject</th><th>Creator Name</th><th>Priority</th><th>Status</th> </tr> <apex:repeat var="cx" value="{!relatedTo.Cases}"> <tr> <td><a href="http://siscentral.sisfirst.com/ticket-management-sf.aspx?ID=3552">View</a> | <a href="http://siscentral.sisfirst.com/ticket-management-sf.aspx?ID=3552">Edit</a></td> <td>{!cx.CaseNumber}</td> <td>{!cx.Subject}</td> <td>{!cx.Contact.name}</td> <td>{!cx.Status}</td> <td>{!cx.Priority}</td> </tr> </apex:repeat> </table> <p /> </font> </body> </html> </messaging:htmlEmailBody> <messaging:plainTextEmailBody > Dear {!recipient.name}, Below is a list of cases related to Account: {!relatedTo.name} [ Case Number ] - [ Subject ] - [ Email ] - [ Status ] <apex:repeat var="cx" value="{!relatedTo.Cases}"> [ {!cx.CaseNumber} ] - [ {!cx.Subject} ] - [ {!cx.Contact.email} ] - [ {!cx.Status} ] </apex:repeat> For more detailed information login to http://www.salesforce.com </messaging:plainTextEmailBody> </messaging:emailTemplate>
- NIKAL
- July 20, 2010
- Like
- 0
- Continue reading or reply
Case Comments and Email NOT Updating the Last Modified Date on a Case
- NIKAL
- February 11, 2010
- Like
- 0
- Continue reading or reply
Self-Service Portal: Ability to discern difference between cases (Projects vs. Support)
I am unable to find a solution that allows me to determine whether a case is related to Support or Services. Both our Support teams and a services team use SFDC for case management (project related cases and support related cases).
Internally I can track whether this is a Support case or a service case based on Record Types but when a client logs into the self service portal to log a issue or view a issue I am unable to display the ticket 'group'owner. How can they select whether the case being submitted is a Support case or a service case so the correct teams are notified and the issue worked?
- NIKAL
- January 13, 2010
- Like
- 0
- Continue reading or reply
Sending Email from a Case
- NIKAL
- December 16, 2009
- Like
- 0
- Continue reading or reply
Self-Service Portal URL Links via iframe??
We are using the SFDC Self-Service Portal. The SSP is iframed into our customer website. I would like to take advantage of providing LINKS to Solutions and Tickets but the links are directly to SFDC. How can I direct customers to our customer website using our website link?
Example
Link to a SFDC Solution:
https://na6.salesforce.com/_ui/selfservice/support/SelfServiceSolution/d?id=50180000000WjJs
Website Address:
https://ourwebsite.com
Should be:
https://ourwebsite.com/na6.salesforce.com/_ui/selfservice/support/SelfServiceSolution/d?id=50180000000WjJs
Is this possible?
- NIKAL
- November 04, 2009
- Like
- 0
- Continue reading or reply
Self Service Portal: Ability for Client to Escalate Cases
We are using the Self-Service Portal and want to give our clients the ability to escalate their own cases. However, it is not possible to provide the 'Escalate' checkbox on the Self-Service Portal form.
Does anyone know ahow we can give our clients the ability to eacalate their tickets?
- NIKAL
- November 03, 2009
- Like
- 0
- Continue reading or reply
Round Robin Case Assignment = Awesome BUT...always a BUT
The Round Robin is working perfectly BUT, it needs load balancing capabilities. Case Assignment is static and goes ring around the posy but if sme reps get harder cases or cases that take longer to close and other Reps get easy cases then it is not fair in case assignment.
Intelligence of Case Load Balancing would be a beautiful addition to this app.
Not a developer in the least- Is this something hard to accomplish?
- NIKAL
- August 20, 2009
- Like
- 0
- Continue reading or reply
emailtocase response to correct case
I've setup emailtocase as well as a auto response rule to notify the customer of their new case created. The communication trails ends there.
How do I setup if a customers responds (via email) to a case that has already been created and have their email attach to the correct case?
Thanks,
newb.
- NIKAL
- August 16, 2009
- Like
- 0
- Continue reading or reply
Create Custom Button for Visualforce Page
I'm new the the vs development world so trying to make since of it all. I've started teaching myself by following some tutorials provided by SF.
I've successfully created the Case Timeline visualforce page by following these instructions: http://wiki.developerforce.com/index.php/Visualforce_CaseHistoryTimeline
My issue is creating a custom button 'Case TImeline' to reference the page. Obviosuly this button would go on the case page.
When I go to create the custom button and reference the vs page, it is not listed under the content selection.
- NIKAL
- August 06, 2010
- Like
- 0
- Continue reading or reply
Notify Email
Thanks,
- Gunadharma
- December 02, 2008
- Like
- 0
- Continue reading or reply
Customizing the Self Service Portal
Thanks!
- WesGray
- March 26, 2008
- Like
- 0
- Continue reading or reply
How to apply the - Round Robin Lead Assignment formula
- Richster
- May 02, 2007
- Like
- 0
- Continue reading or reply