Hi All,
We have configured live agent in my org,
We have observed the case owner field is not changing after case is transfer other agent in,so my question is is it possible change the case owner field after the case has been tranfrer other agent.

Thanks,
Sudhakar.

HI all,

how can we display the customer(the person who submits the chat form) name in chat window auto greeting.

and also kindly let me know why we have auto greeting options in Chat Buttons and Automated Invitations options and Live Agent Configurations.why we have same option in 2 places?

HI all,
i have copied button and deployement code to html file and clicking on online hyper link,when i click on online hyper link i getting following error.



i am getting above error only in chrome,in IE and Mozilla online hyperlink is working fine..

Kindly let me know the why i am facing the problem in chrome..

Thanks,
Sudhakar.

HI all,

we have following omni chanel presence status,
Available for Email-- if agent set this status then only cases that are created from email to case should come 
Available for web --if agent set this status then only cases that are created from web to case should come 
Avaliable for Phone--if agent set this status then only cases that are created from Phone  should come 

for that i have created new ServiceChannel with case object
and created 3 new routing configurations
and 3 new Queues
and 3 new case assignment rule criteria based on case origin as follows
1.if case origin=email then assign to 1 queue
2.if case origin=web then assign to 2 queue
3.case origin=phone then assign to 3 queue
 and 3 queues will have differtent users.

but when agent who is not part of 2 queue went and set his omni status to Available for email ,still he is getting cases that are created from web into his queue.

how to resolve this issue.

we want something like this.
1.if agent who is part of queue 1 set his status to available for email then only cases that are created from email to case should come to his queue,same thing for other status also.

How to achive this?

Thanks,
Sudhakar.

HI all,
we are using a vf page in our community ,once the user click on some button from community we are opening a visualforce page,if the user is not logned in to salesforce then we are asking for login,but we do not want like this.

i tried to gave public access to that vf page in sites/communities and i gave public access to communite profile also but still asking for login.

Kindly let me know how can i navigate the page with out login to salesforce.

Thanks,
Sudhakar.

HI all,

i am trying to send task notifications to group of users(more than 100 users in that group) and i got this error "Error: The selected members exceed the maximum of 100 total users. Remove members so fewer than 100 users are included."

So is their any way that we can overcome that error and sending the task notifications more than 100 users ?

Thanks,
Sudhakar.

 

HI all,
This service presence status is referenced elsewhere in salesforce.com. Remove the usage and try again.

and also we we create new status option ?

Thanks,
Sudhakar.

Hi All,

currently i am setting up live agent in sanbox,i did not understand what is live agent supervisor? is it a user who is supervisor of that live agent?
Kindly let me know what is live agent supervisor,what he can do,what is the use of it,

Thanks,
Sudhakar.

@isTest
private class GSDCVSCallTest
{
private static Integer count=0; 
public class WebServiceMockImpl implements WebServiceMock{
        public void doInvoke(
        Object stub, 
        Object request, 
        Map<String, Object> response,
        String endpoint, 
        String soapAction, 
        String requestName,
        String responseNS, 
        String responseName, 
        String responseType){
         GSDCSCCVSStub.ComplianceValidationServiceResponseType RateObj= new GSDCSCCVSStub.ComplianceValidationServiceResponseType(); 

        RateObj.applicationId='123456';
        RateObj.applicationPasswd='23456';
        GSDCSCCVSStub.authUserType AuthObj=new GSDCSCCVSStub.authUserType();
        authobj.null_x='abc';
        RateObj.authUser=authobj;
        
        RateObj.contentType='text';
        GSDCSCCVSStub.countryType ct= new GSDCSCCVSStub.countryType() ;
        ct.null_x='India';
        RateObj.country=ct;
        GSDCSCCVSStub.emailType et=new GSDCSCCVSStub.emailType();
        et.null_x='navuluri@hp.com';
        RateObj.email=et;
        GSDCSCCVSStub.httpSmUniversalIdType huid= new GSDCSCCVSStub.httpSmUniversalIdType();
        huid.null_x='345678';
        RateObj.httpSmUniversalId=huid;
        GSDCSCCVSStub.httpSmUserDnType hudt=new GSDCSCCVSStub.httpSmUserDnType();
        hudt.null_x='testtype';
        RateObj.httpSmUserDn=hudt;
        GSDCSCCVSStub.mockRequestType mrt=new GSDCSCCVSStub.mockRequestType();
        mrt.null_x='requesttest';
        RateObj.mockRequest=mrt;
                
        GSDCSCCVSStub.processLineItemResponseType plir=new GSDCSCCVSStub.processLineItemResponseType();
        plir.null_x='testProcess';
        
        GSDCSCCVSStub.requestOperationResponseType ror=new GSDCSCCVSStub.requestOperationResponseType();
        ror.null_x='testOPeration';
        
        GSDCSCCVSStub.CVSresponseCodeType rct=new GSDCSCCVSStub.CVSresponseCodeType();
        rct.null_x='testresponse';
        
        GSDCSCCVSStub.CVSresponseMessageType rmt=new GSDCSCCVSStub.CVSresponseMessageType();
        rmt.null_x='testMessage';
        
        GSDCSCCVSStub.errorMessageCodeType emc=new GSDCSCCVSStub.errorMessageCodeType();
        emc.null_x='testeMessage';
        
        GSDCSCCVSStub.errorMessageTextType emt=new GSDCSCCVSStub.errorMessageTextType ();
        emt.null_x='testMessagetext';    
        
        List<GSDCSCCVSStub.messageListType> mltl=new List<GSDCSCCVSStub.messageListType>();
        GSDCSCCVSStub.messageListType mlt=new GSDCSCCVSStub.messageListType();
        mlt.fraudMessageIdentifier='testfarudidentifier';
        mlt.fraudMessageText='testfarudmessage';
        mlt.fraudMessageTypeCode='testmessageType';
        mlt.id='testId';
        mlt.requestOperation='testrequestop';
        mlt.responseCode='testresponsemlt';
        mlt.responseMessage='testresponsemsgmlt';
        mltl.add(mlt);
        
                
        GSDCSCCVSStub.messageListElementType mle= new GSDCSCCVSStub.messageListElementType();
        mle.element=mlt;     
        List<GSDCSCCVSStub.messageListElementType> mlel= new List<GSDCSCCVSStub.messageListElementType>();
        mlel.add(mle); 
       
        List<GSDCSCCVSStub.elementType> ettl=new List<GSDCSCCVSStub.elementType>();
         GSDCSCCVSStub.elementType etts=new GSDCSCCVSStub.elementType();
        etts.attributeList='testattrribute';
        etts.checkTransactionId=987654;
        etts.conditionReferenceID='testCondition';
        etts.lineItem='testline';
        etts.validationResponseCode='testrequest';
        etts.validationResponseID='testvresponse';
        etts.processLineItem=plir;
        etts.requestOperation=ror;
        etts.responseCode=rct;
        etts.responseMessage=rmt;
        etts.errorMessageCode=emc;
        etts.errorMessageText=emt;
        etts.messageList=mlel;
        ettl.add(etts);
        
        GSDCSCCVSStub.inputAttributeListType ial=new GSDCSCCVSStub.inputAttributeListType ();
        ial.element=etts;
        
        GSDCSCCVSStub.payloadType plts=new GSDCSCCVSStub.payloadType();
        plts.element=etts;
        List<GSDCSCCVSStub.payloadType> pltl=new List<GSDCSCCVSStub.payloadType>();
         pltl.add(plts);
        RateObj.payload=pltl;
          
        etts.inputAttributeList=ial;
        
        RateObj.payload=pltl;       
       
        GSDCSCCVSStub.remoteUserType rut=new GSDCSCCVSStub.remoteUserType();
        rut.null_x='userremote';
        RateObj.remoteUser=rut;
        GSDCSCCVSStub.smUserType sut=new GSDCSCCVSStub.smUserType();
        sut.null_x='usersmUser';
        RateObj.smUser=sut;
        RateObj.statusCode=227;
        RateObj.statusDescription='Description';
        GSDCSCCVSStub.stubRequestType srt =new GSDCSCCVSStub.stubRequestType();
        srt.null_x='Reuest123';
        RateObj.stubRequest=srt;
        RateObj.testRequest='Reuest1234';
        RateObj.unitOfWorkId='workiD123';
          
            if(request instanceof GSDCSCCVSStub.rootType)
                response.put('response_x', RateObj);
            return;
        }
    }
    public static testMethod void MockTest(){
       // Insert custom setting for endpoint url and certificate.
       createCustomSetting();
        //String getCaseIdFromMethod=GetCaseID();
        Id Ids = Id.valueOf(GetCaseID());
        //String getTaskIdFromMethod=GetTaskID();
        Id Idss = Id.valueOf(GetCaseID());
        
        Test.startTest();
    GSDCSCCVSCheckForCaseWizard cvswizard=new GSDCSCCVSCheckForCaseWizard();    
    new GSDCSCCVSStub.attributeListType();
    new GSDCSCCVSStub.ComplianceValidationServiceResponseType();
    new GSDCSCCVSStub.messageListElementType();
    new GSDCSCCVSStub.messageListType();
    new GSDCSCCVSStub.Value0Type();
    new GSDCSCCVSStub.Value1Type();
    new GSDCSCCVSStub.processLineItemType();
    new GSDCSCCVSStub.requestOperationType();
    new GSDCSCCVSStub.responseCodeType();
    new GSDCSCCVSStub.responseMessageType();
    new GSDCSCCVSStub.Value2Type();
    cvswizard.transactionId = 'sfdc401';
    cvswizard.ResponseStatus = 'active';
    cvswizard.userRegion = 'AMS';
    cvswizard.UserCallCenter = 'US';
    cvswizard.endTime=system.Now(); 
    MonitorUtility monstub = new MonitorUtility();  

    List<GSDCSCCVSCheckForCaseWizard.CreateOrderOutputWrapperClass>  cvsCheckForCaseObj = new list<GSDCSCCVSCheckForCaseWizard.CreateOrderOutputWrapperClass>();  
    GSDCSCCVSCheckForCaseWizard.CreateOrderOutputWrapperClass CvsObj1=new GSDCSCCVSCheckForCaseWizard.CreateOrderOutputWrapperClass();
        CvsObj1.output1='test1';
        CvsObj1.output2='test2';
        CvsObj1.output3='test3';
        CvsObj1.output4='test4';
        CvsObj1.output5='test5';
        cvsCheckForCaseObj.add(CvsObj1);
        
    GSDCSCCVSStub.ComplianceValidationServiceResponseType cvsresponse= new GSDCSCCVSStub.ComplianceValidationServiceResponseType ();
    Test.setMock(WebServiceMock.class, new WebServiceMockImpl());       
    GSDCSCCVSStub.ComplianceValidationServiceEndpoint req= new GSDCSCCVSStub.ComplianceValidationServiceEndpoint();

                cvswizard.getCVSDetails(ids); 
                cvswizard.getCVSDetails(idss);  
                        
                Test.stopTest();  
    }
public static testmethod void method1case(){
        createCustomSetting();
        //String getCaseIdFromMethod=GetCaseID();
        Id Ids = Id.valueOf(GetCaseID());
        system.debug('**Ids*'+Ids);
        test.startTest();
        Test.setMock(WebServiceMock.class, new WebServiceMockImpl());
        GSDCSCCVSCheckForCaseWizard cvswizard=new GSDCSCCVSCheckForCaseWizard();      
        cvswizard.getCVSDetails(ids);               
        GSDCVSCall callCVsfromtest=new GSDCVSCall();        
        GSDCVSCall.invokeCVSTibcoService(ids);         
        test.stopTest();        
     }
     public static testmethod void method2task(){
        createCustomSetting();
        //String getCaseIdFromMethod=GetCaseID();
        Id Ids = Id.valueOf(GetCaseID());
        system.debug('**Ids*'+Ids);
        test.startTest();
        Test.setMock(WebServiceMock.class, new WebServiceMockImpl());
        GSDCSCCVSCheckForCaseWizard cvswizard=new GSDCSCCVSCheckForCaseWizard();        
        cvswizard.getCVSDetails(ids);      
        GSDCVSCall callCVsfromtest=new GSDCVSCall();      
        GSDCVSCall.callCVSFromEntitlement(ids);       
        test.stopTest();       
     }
        public static testmethod void method1task(){
       createCustomSetting();
        //String getTaskIdFromMethod=getTaskId();
        Id Idss = Id.valueOf(getTaskId());
        system.debug('**Ids*'+Idss);
        
            Test.setMock(WebServiceMock.class, new WebServiceMockImpl());
        GSDCSCCVSCheckForCaseWizard cvsCheckWizard=new GSDCSCCVSCheckForCaseWizard();      

            test.startTest();
        cvsCheckWizard.getCVSDetails(idss); 
        test.stopTest();
        
        GSDCVSCall callCVsfromtest=new GSDCVSCall();       
        GSDCVSCall.invokeCVSTibcoServiceforTask(idss);       
               
     }
     private static string GetCaseID(){

        DateTime getguarnteedatetime = datetime.now();
        DateTime latestServiceDateTime = getguarnteedatetime.addDays(6);
        
        ID recId= Schema.SObjectType.Case.RecordTypeInfosByName.get('GSD CSC Case Open').RecordTypeId;
        ID accRecTypeId = Schema.SObjectType.Account.RecordTypeInfosByName.get('Customer').RecordTypeId;
        Account acc = new Account( Name='HP', RecordTypeId = accRecTypeId);
        insert acc;
        
        System.debug('acc is inserted'+acc);
        
        Contact con = new Contact(AccountId=acc.Id, 
                                  FirstName ='Kamal',
                                  LastName ='Rao',
                                  Telephone_Access_Code__c='India +91',
                                  Email ='kamal.rao@hp.com');
        insert con;

        System.debug('con is inserted'+con);
        
        ID locRecTypeId = Schema.SObjectType.Location__c.RecordTypeInfosByName.get('Customer').RecordTypeId;
        Location__c loc = new Location__c(Account__c=acc.Id,
                                          City__c= 'Hyd',
                                          Country__c='India',
                                          name ='Sample Location');
        insert loc;
        
        System.debug('loc is inserted'+loc);
        Product_Hierarchy__c proHie = new Product_Hierarchy__c(PM_PRODUCT_SERIES_KY__c = 731200,
                                                               name ='Test2121',
                                                               PM_PRODUCT_SERIES_NM__c='646902-372',
                                                               PM_PRODUCT_NR__c='646902-371');
        insert proHie; 
        
        Asset ass = new Asset(AccountId=acc.id, 
                              ContactId = con.Id, 
                              Name='Sample Asset', 
                              HP_Asset_Type__c='PPS GSB Asset', 
                              Manufacturer__c = 'HP DesignJet (PL30)', 
                              HP_Product_Model__c ='30 - DesignJet HW',
                              HP_Product_Number__c = '646902-371',     
                              Location__c = loc .id,
                              SerialNumber='CN731200JN',
                              Product_Hierarchy__c =proHie.id,
                              IsCompetitorProduct=true);
        insert ass;
        
  Case newCase = new Case();
        newCase.AccountId=acc.id;
        newCase.ContactId=con.id;
        newCase.Location__c=loc.Id;
        newCase.AssetId = ass.Id;       
        newCase.Asset_Country_Name__c='INDIA';
        newCase.Electronic_Country__c='INDIA';
        newCase.Street__c='55/34,harinatha street';
        newCase.Street_Line_2__c='Rayachoty';
        newCase.City__c='Bangalore';
        newCase.Zip_Postal_Code__c='516269';
        newCase.SuppliedCompany='HP';
        newCase.RecordTypeId = recId;
        newCase.Product_Series_Text__c = '1213';
        newCase.Auto_Close__c=false;
        newCase.Status='Open';
        newCase.Origin='Customer Portal';
        newCase.ContactFirstName__c='test';
        newCase.ContactLastname__c='ln';
        newCase.SuppliedEmail='abc@hp.com';
        newCase.Product_Hierarchy__c=proHie.Id;                          
        newCase.Latest_Service_DateTime__c=latestServiceDateTime;
        newCase.Guaranteed_DateTime__c=getguarnteedatetime;
        newCase.Requestor_s_TimeZone__c='(GMT+00:00) Greenwich Mean Time (GMT)';
        newCase.Subject='Case Em3';
        newCase.Severity__c='Normal';
        newCase.Reason='ABP Support';
        newCase.Contract_Identifier__c='106372993480';
        newCase.Product_Number__c='VW668EC';
        newCase.Asset_Serial_Number__c='USE4543MEM';
        insert newCase;
        system.debug('Case From CaseMethod'+newCase);
        
       GSD_Compliance_Validation_System_Result__c cvsr=new GSD_Compliance_Validation_System_Result__c(Case__c=newCase.Id,                                                       
                                                                                                       Error_Type__c='HOLD',
                                                                                                       Error_Description__c='This is the Error',
                                                                                                       Transaction_Id__c='40879730',
                                                                                                       Condition_Level__c='Hold',
                                                                                                       Condition_Id__c='2684874',
                                                                                                       Call_Type__c='Case',
                                                                                                       status__c='Active' ); 
         insert cvsr;                                                                                         
        
        System.debug('newCase is inserted'+newCase);
        //String caseIdCopy=newCase.id;

        return newCase.id;

     }
     private static Id getTaskId(){
        
        CKSW__Region__c newRegion = new CKSW__Region__c(Name='Tamil Nadu'+count,Business_Center__c='xyz'+count);
        insert newRegion;
        CKSW__District__c newDistrict = new CKSW__District__c(Name='Alpha1'+count, CKSW__Region__c=newRegion.Id);
        insert newDistrict;
        Account acc = new Account(Name='test account1');
        insert acc;
        Contact con = new Contact(LastName='Smith1', AccountId=acc.Id);
        insert con;
        CKSW__WorkOrder__c workOrder= new CKSW__WorkOrder__c(CKSW__Account__c=acc.Id, CKSW__Contact__c=con.Id);
        insert workOrder;
        CKSW__TaskType__c repTaskType = new CKSW__TaskType__c(Name='Repair');
        insert repTaskType;
        CKSW__TaskType__c pickTaskType = new CKSW__TaskType__c(Name='PartPickup');
        insert pickTaskType;
        Asset AsetObj=new Asset(name='as1',HP_Product_Number__c='H4U87ES',HP_Asset_Type__c='PPS GSB Asset',Manufacturer__c='HP DesignJet (PL30)',
                               Status='Active',HP_Product_Model__c='30 - DesignJet HW',AccountId=acc.Id);
        insert AsetObj;
        BusinessHours newBusHours= new BusinessHours(Name='Default');
        Case newCase= new Case(status='open', BusinessHours=newBusHours,source_system_case_id__c='98000057131',
                               Severity__c='3-NORMAL', Description='Test Description', OwnerId=userinfo.getUserId(),Reason='ABP Support',NBD_SBD__c='SBD');
        newCase.Requestor_s_TimeZone__c='(GMT+00:00) British Standard Time (Europe/London)';
        newCase.AssetId=AsetObj.Id;
        newcase.Last_Service_Delivery_Time__c=system.now()+1;
        newCase.Mission_Critical__c=true;
        insert newCase;
        CKSW__Task__c newTask = new CKSW__Task__c(CKSW__Country__c='IN',
                                          case_number__c=newCase.Id,
                                          CKSW__WorkOrder__c=workOrder.Id,
                                          CKSW__District__c=newDistrict.Id,
                                          CKSW__Region__c= newRegion.Id,
                                          CKSW__City__c='Bangalore',
                                          CKSW__State__c='Karnataka', 
                                          CKSW__Street__c='ElectronicsCity',
                                          CKSW__Zip_Postal_Code__c='560100',
                                          CKSW__TaskType__c=repTaskType.Id,
                                          CKSW__Duration__c=10,Guaranteed_Fix_Time__c=Date.Today()+2,
                                          CKSW__EarlyStart__c=system.Now(),
                                          Customer_Requested_Start_Time__c='18:22:22',
                                          Customer_Requested_End_Time__c='24:23:22',
                                          CKSW__DueDate__c=system.Now()+1);
                                                    
                                     
                                                    
        insert newTask;
        GSD_Compliance_Validation_System_Result__c cvsr=new GSD_Compliance_Validation_System_Result__c(Case__c=newTask.case_number__c,                                                       
                                                                                                       Error_Type__c='HOLD',
                                                                                                       Error_Description__c='This is the Error',
                                                                                                       Transaction_Id__c='40879730',
                                                                                                       Condition_Level__c='Hold',
                                                                                                       Condition_Id__c='2684874',
                                                                                                       Call_Type__c='Onsite',
                                                                                                       status__c='Active' ); 
          insert cvsr; 
        

        return newTask.id;
       
     } 
     private static void createCustomSetting(){ 
                
        MonitorUtility objmonitorutility=new MonitorUtility();
        String Transactionids = objmonitorutility.beginMon('SF-ComplianceValidationSystem');
        User u = [select Id, username from User where Id = : UserInfo.getUserId()];
        
         GSD_CSC_Webservice_Endpoint_URL__c integrationData=new GSD_CSC_Webservice_Endpoint_URL__c();
        integrationData.Name='GSDCSCCVS';
        integrationData.Certificate__c='SFDC_Certificate';
        integrationData.Endpoint_URL__c='https://it-services-gw-csc-stg.itcs.hp.com/gw/hpit/egit/compliancevalidationforsales.stg';
        insert integrationData;  
        HPTriggerFrameworkObjectMapping__c trigFramework = new HPTriggerFrameworkObjectMapping__c();
        trigFramework.name = 'CKSW__Task__c';
        trigFramework.DispatcherCalssName__c = 'GSDTask';
        insert trigFramework;
        // inserting custom setting for workorder
        HPTriggerFrameworkObjectMapping__c workorder = new HPTriggerFrameworkObjectMapping__c();
        workorder.name = 'CKSW__WorkOrder__c';
        workorder.DispatcherCalssName__c = 'GSDWorkOrder';
        insert workorder;  
        
        HPTriggerFrameworkObjectMapping__c offercode = new HPTriggerFrameworkObjectMapping__c();
        offercode.name = 'GSD_Offer__c';
        offercode.DispatcherCalssName__c = 'GSDOffer';
        insert offercode;  
        GSD_CSC_Data_Value_Mapping__c MC = new GSD_CSC_Data_Value_Mapping__c(Name='Mission Critical', Value__c='Datacenter Hyperscale;Datacenter Care;Legacy MC');
        insert MC;   
    }
}

 

I am getting "System.CalloutException: You have uncommitted work pending. Please commit or rollback before calling out" error in MockTest(),method1task() only,remaing two methods are passing and i am getting code coverage.

Kindly let me know why MockTest(),method1task() methods are failing.

 

Thanks,

Sudhakr

 

 

HI all,
This service presence status is referenced elsewhere in salesforce.com. Remove the usage and try again.

and also we we create new status option ?

Thanks,
Sudhakar.

Hi All,
We have configured live agent in my org,
We have observed the case owner field is not changing after case is transfer other agent in,so my question is is it possible change the case owner field after the case has been tranfrer other agent.

Thanks,
Sudhakar.

HI all,

how can we display the customer(the person who submits the chat form) name in chat window auto greeting.

and also kindly let me know why we have auto greeting options in Chat Buttons and Automated Invitations options and Live Agent Configurations.why we have same option in 2 places?

HI all,

we have following omni chanel presence status,
Available for Email-- if agent set this status then only cases that are created from email to case should come 
Available for web --if agent set this status then only cases that are created from web to case should come 
Avaliable for Phone--if agent set this status then only cases that are created from Phone  should come 

for that i have created new ServiceChannel with case object
and created 3 new routing configurations
and 3 new Queues
and 3 new case assignment rule criteria based on case origin as follows
1.if case origin=email then assign to 1 queue
2.if case origin=web then assign to 2 queue
3.case origin=phone then assign to 3 queue
 and 3 queues will have differtent users.

but when agent who is not part of 2 queue went and set his omni status to Available for email ,still he is getting cases that are created from web into his queue.

how to resolve this issue.

we want something like this.
1.if agent who is part of queue 1 set his status to available for email then only cases that are created from email to case should come to his queue,same thing for other status also.

How to achive this?

Thanks,
Sudhakar.

HI all,
we are using a vf page in our community ,once the user click on some button from community we are opening a visualforce page,if the user is not logned in to salesforce then we are asking for login,but we do not want like this.

i tried to gave public access to that vf page in sites/communities and i gave public access to communite profile also but still asking for login.

Kindly let me know how can i navigate the page with out login to salesforce.

Thanks,
Sudhakar.

Hi All,

currently i am setting up live agent in sanbox,i did not understand what is live agent supervisor? is it a user who is supervisor of that live agent?
Kindly let me know what is live agent supervisor,what he can do,what is the use of it,

Thanks,
Sudhakar.

I have set up live chat in my dev org and am able to conduct a session without problem.  However,  when I use a custom chat page,  no connection is made and the page just hangs at the point of connecting to an agent.

I'm seeing the following error in the console,  which might be the cause - I'm not sure:

Uncaught Error: Organization ID must be set!
window.liveagent.chasitor.init @ chasitor.js:60
Sfdc.provide.init @ LiveAgentChatWindow.js:22
(anonymous function) @ LiveAgentChat:32

followed by a series of 503 errors for the audio.

Does anyone have any suggestions?